About
Starry is looking to bring on Boston based engineers. We’re debuting a new internet service here in Boston and we need really smart, ambitious people to come work with us. Our office is in Downtown Crossing – super MBTA friendly. We have a ton of great perks too.
We love coming up with huge ideas and figuring out ways to bring them to life. Our team spans RF engineering, hardware architecture, firmware, UX, UI, software, industrial design, marketing, branding, and communications. And one thing we all share is an intense desire to make something beautiful. Something that makes a real dent.
Contact SHPE Boston if you have any questions! or apply directly.
Network Operations Manager
We love coming up with huge ideas and figuring out ways to bring them to life. Our team spans RF engineering, hardware architecture, firmware, UX, UI, software, industrial design, marketing, branding, and communications. And one thing we all share is an intense desire to make something beautiful. Something that makes a real dent.
Starry is seeking an experienced Network Operations Manager to join our rapidly growing team. You will directly support the Subscriber Services team by assisting in deployment of fiber and wireless network equipment and managing its operation. Starry prides itself in managing the entire customer experience for internet delivery to the end user, from the consumer friendly Starry Station Dual Band 802.11ac router which was designed in-house, to custom networking equipment allowing us to deliver gigabit speeds over existing in-home cabling, to custom in-house designed point to multipoint wireless system for the last-mile delivery of gigabit capable wireless from a pre-5G system to a residential dwelling. This position is to ensure the continuity of the bits to flow from one end to another, without restriction, and assist in restoring service as quickly as possible when an issue does occur. The ideal candidate will have had success building and operating complex data communication systems from greenfield to operations from large capacity hubs fanned out to customers (residential or business internet, or content servers).
What You’ll be Doing:
- Work closely with the design and deployment team to bring up new sites which will range from carrier hotel fiber hubs to multiple dwelling units (MDU) to single family homes. Assist the deployment team in turn-on configuration, testing. Responsibility for operation, maintenance and growth of these sites once testing is completed.
- Build a 24/7/365 network operations team to respond to network outages as escalated by the subscriber services team.
- Lead network planning to analyze usage and resiliency, understand growth and work with the design and deployment team to grow and enhance existing wireless, metro and longhaul fiber, IP transit and peering circuits and POP (carrier hotel, wireless hub) locations. Document these circuits for easy access during outages, as well as for cost and capacity analysis.
- Assist in architecting a multi-city network as Starry grows its deployments beyond the Boston metro area.
- Participate in network operator groups such as NANOG to grow Starry’s presence, to allow for both fast resolution of carrier to carrier issues and move as much of Starry’s traffic as possible from transit to peering, to allow for the best customer experience to the end user.
- Work with the Starry engineering team (which custom builds our point to multipoint wireless hardware, as well solutions for in-home data distribution) to enhance the operational abilities of its products.
- Manage configuration and upgrades of off the shelf networking equipment as well as Starry custom equipment. Implement best practices in configuration and upgrade management, including managing risk of changes, while reacting quickly to outages.
- Work with Starry Cloud Operations Engineering to develop new tools as needed for monitoring, management and data collection of deployed equipment.
- Work with network service vendors as needed to operate the Starry network, while increasing in-house management of the network as the Network Operations team grows.
- Evaluate vendors for network switching and routing, and work closely with the design & deployment team to vet and integrate with other vendors for power management, point to point wireless, and other needs.
- Grow from individual contributor to group lead as a hands on manager. Engineering, design and documentation of electronic packaging for consumer and infrastructure products.
- Collaborating with senior engineers on highly complex RF projects.
- Creating 3-D CAD modeling, layouts, PCB outline drawings and detail/assembly drawing creation.
- Building and testing prototypes which carry through to production units.
- Support product development teams from concept through production phases.
- Responsible for basic structural and thermal analysis, material and finish selection, with a desire to focus on analysis and design interaction.
- Sourcing and procuring custom fabricated products.
- Design and Environmental verification test plan development.
Experience and Education Required:
- Bachelor’s degree in Electrical Engineering, Computer Science or a related engineering technical field, or equivalent work experience
- 5+ years experience in design and operation of high capacity networks (carrier or content provider background preferred) providing direct internet access to customers
- Experience with operating a network of several 10Gbps circuits and working with the service providers who operate these circuits, including debugging outages and circuit bring-up (carrier, cross connect, MTU, fiber mismatch, etc related) required
- Experience with BGP and ipv6 required. Must have operated a network with internet routing tables in the past
- Experience with carrier grade hardware such as Cisco ASR, Juniper MX, or Brocade MLX required. Experience with customer edge products such as Cisco Catalyst/Nexus, Juniper EX, etc. also preferred
- Experience with dark fiber circuits (long range optics, CWDM and DWDM wavelength planning) and debugging (optical light meter, OTDR output) preferred
- Experience with MPLS or other large scale network (SDN, etc.) solutions preferred
- Experience with equipment vendor and VAR selection, negotiation and project management for networking equipment (routers, switches, etc.)
- Comfortable working in a small team or startup, and sometimes ambiguous or fluid environments
- Ability to develop new and nontraditional solutions that leverage multiple technologies and methodologies (point to point and point to multipoint wireless, dark fiber, lit circuits)
- Experience with Linux embedded system and/or server administration
- CCNP or equivalent required. CCIE Service Provider or CCIE Route & Switch preferred
- Outstanding shuffleboard skills a plus
Senior Software QA Engineer
We love coming up with huge ideas and figuring out ways to bring them to life. Our team spans RF engineering, hardware architecture, firmware, UX, UI, software, industrial design, marketing, branding, and communications. And one thing we all share is an intense desire to make something beautiful. Something that makes a real dent.
What You’ll be Doing:
- Participate in the design, development, execution and automation of end-to-end system level and functional component level tests for Starry’s wifi and internet products
- Help to evaluate test specifications, requirements, strategies and methodologies for Starry’s wifi and wireless internet service and systems
- Help further establish and refine the company’s software testing best practices and quality standards
- Verify that the solution adheres to system/functional requirements
- Work closely with the development engineering team to identify non-conformances and system/software defects; and verify that the solution meets the quality criteria
- Develop and execute test plans and procedures using manual, semi-automated, and automated techniques, and system test harnesses
- Test system reliability, scalability, load and throughput
- Develop and enhance test automation suites and test harnesses
- Be able to clearly summarize test results and communicate release status
- Lead the team of Software QA Engineers, lead by example in terms of test development and automation, prioritize work and help to grow the team
Minimum Qualifications:
- Minimum Bachelor of Science in Computer Science or other related discipline
- 5-7 years or more in QA roles or equivalent experience
- Python, C++, Networking, Wifi, Linux Systems
- Experience with source control and defect tracking systems (Github, Jira, etc)
- Strong verbal, and written communication skills
Preferred Qualifications:
- Knowledge of IEEE 802.11n/ac/ad, 3G/4G/5G wireless communications standards and protocols.
- Experience architecting an automated system test suite or harness
- Outstanding shuffleboard skills a plus
Software Engineer
We love coming up with huge ideas and figuring out ways to bring them to life. Our team spans RF engineering, hardware architecture, firmware, UX, UI, software, industrial design, marketing, branding, and communications. And one thing we all share is an intense desire to make something beautiful. Something that makes a real dent.
What You’ll be Doing:
- Collaborate with a small team of developers working on mid-/low-level software driving consumer facing services. Including architecture definition, implementation, debugging, production deployment and support/maintenance
- Development predominantly done in C++. Python and C
- Using a combination of Starry developed hardware, firmware, RF technology and components developed by our manufacturing partners
- Work to develop and deploy the next generation wireless ISP and/or Wifi product set
Minimum Qualifications:
- BS or MS in Computer, Electrical or Software engineering or equivalent discipline/experience
- Minimum of 2 years experience in product related environment
- Real time development and debugging skills
- Comfortable working in a small team, and sometimes ambiguous or fluid environments
- Knowledge/use of Linux
- Understanding of networking fundamentals and configuration
- Proficient in C++, Python and C
- Experience using git for source control
- Ability to develop new ideas and creative solutions
Preferred Qualifications:
- Experience with 802.11a/b/g/n/ac standards and protocols
- Working with customer issues and customer support
- Understanding of millimeter wave and/or other RF technologies
- Experience with Test Driven Development
- Familiar with asynchronous programming concepts
- Experience building distributed systems
- A drive to learn new languages and technologies
- Outstanding shuffleboard skills a plus